FAQs

1. Do your PMUmachines include a warranty?

Yes, they do! Our PMU machines are made in china and include a one-year warranty on all parts. If your machine breaks within one year of purchase, please send it along with your proof of purchase.

2. How do I contact POPU MICROBEAUTY SUPPLY?

For wholesale and distribution inquiries, please contact: Suvan@POPU MICROBEAUTY SUPPLY.com.

Questions about online store order status: support@POPU MICROBEAUTY .com.

After-sales support: support@POPU MICROBEAUTY .com.

3. What kind of payment does POPU MICROBEAUTY SUPPLYprovide?

We do provide Western Union, Bank Wire Transfer, and Paypal for transactions. You can get detailed information about payment methods through our customer service (support@POPU MICROBEAUTY .com.).

4. How long will it takes to receive my order?

Except during peak season, we usually need 1-2 working days to process your order.

It takes 3-7 working days to arrive in Asia.

It takes 3-7 working days to reach the U.S. and North America.

It takes 5-7 working days to reach Europe.

It takes 7-10 working days to reach South America, Australia, and New Zealand.

It takes 7-10 working days to arrive in Ukraine, Russia, and other countries.

For battery items or devices with batteries, the shipping time may be longer, about 10-15days.

5.How do cancel my order?

You can always log in to your account on our website and check the status of your order.

If the order is still being processed, you can contact our customer service to cancel the order.

If the order is completed, we will be very sorry, because the order can no longer be canceled

6.How to return the defective/faulty/broken product?

If you find a defect in our products, all our new tattoo equipment can be returned within 7 days of purchase.

Before you return the defective product to us, we ask you to take a video to show the detailed information about the defective product.

After clarification, we will provide the delivery address for you to return the goods.

7.What is status of my order?

You can always check your status to understand your order processing process. The state can be divided into 3 stages.

Pending: There is payment due in your order. You need to clear the payment before proceeding to the next step. If you have trouble making the payment, you can contact our customer service.

Processing: You have cleared all payments and the order is in the preparation stage. Usually, it takes about 2-3 working days to complete, except for peak seasons. You can still make any changes through our customer service at this stage.

Completion: The order has been completed and delivery continues. You cannot make any changes to the order at this time. The tracking number will be sent to your email so you can track the package. If you encounter problems during shipping, please contact customer service.

8. What is the shipping cost to my country?

After you continue to check out on our website, the shipping cost will always be displayed.

For your reference, the shipping cost depends on the size and weight of the order.

9.Can I send the defective machine to the place of purchase?

Of course, your dealer will assist you in returning the faulty equipment. If you cannot perform this operation due to shutdown, etc., you can contact us directly now

10.Why do I have to provide my email address?

Your email address is important because if we cannot determine the problem, we will also ask other questions about repairs. Or we will contact you after the repair is completed

11. Why do I have to provide my phone number?

Some questions about your device may be difficult to explain via email. In this case, it becomes easier and more efficient to quickly pick up the phone and analyze the problem and help speed up the repair process.

Of course, we will only call you in an emergency. First, we always try to clarify issues via email. Or, when the courier has difficulty finding your address, they can call you.

12.How and why do I lose the warranty?

If your device is damaged due to negligence or opened by unauthorized persons/personnel, you will lose the warranty.

13.How long can my warranty last?

From the date of purchase, we provide 3; 6 or 12 months warranty for our different type products

14.Where is my devices repaired?

Normally, your machine will be fixed directly by POPU MICROBEAUTY SUPPLY in mainland China. Therefore, our competent staff will guarantee you the best results.

Please send your device to:: 4/F Building 7 (7 Dong) No.289 Fahua North Road, Jinyi New District, JinHua 321036 ZheJiang China

15.Why is it important to fill in all required data in the form in the package?

The more data and information we receive, the faster we can perform high-quality and satisfactory repairs. Of course, we ensure that only necessary data is collected for the repair process.

16.How can I help speed up the repair process?

You can fill out the complete repair form, add a detailed description of the problem (video is great), and then choose a fast and reliable transportation tool to speed up the repair.

17.Why did I not receive the email from POPU about the repair process?

The email we sent may have entered your spam folder. This may be the result of your personal settings for the mailbox. In this case, please accept the message from us in your mailbox, or save our email address in your contacts.

18.Who can I contact if I have any questions about the repair status?

If you have any questions about repairs, please send an email to support@POPU MICROBEAUTY .com.

19.What will happen to my warranty after repair?

On all replacement parts, you will get a new 6-month warranty. However, wearing parts are not included.

20.What if I try to repair the equipment myself?

If you try to repair the machine yourself, the warranty will be void. Sign after you estimate the cost, and the equipment repair fee will be charged. It is strongly recommended not to repair the machine yourself.

21.Can you ship to P.O BOX?

Sorry, we cannot ship to P.O. box

22.Do I need to sign on the machine?

For the convenience of our customers, we do not need to sign on delivery. All packaging comes with tracking and delivery confirmation.

23.What is the best way to place an order?

The best way to order is through the POPU website, or you can still order through the website of an authorized distributor. It can still be a reseller in your country.

24.What should I do if I send my order to the old address after moving?

If you have relocated, the customer is responsible for contacting the courier  and ensuring that they have your current address in a timely manner so that they can forward it to your new address. If the given address matches the shipping label, POPU is not responsible for packages delivered to the wrong address.